About
flyadeal is Saudi Airlines' low-cost airline, covering twenty three domestic destinations within Saudi Arabia and nine international routes to Egypt, United Arab Emirates, Azerbaijan, Bosnia and Herzegovina, Cyprus, Georgia, India, Jordan, and Turkey, primarily operating from Terminal 2 and 5 for international and domestic flights, respectively, from King Khalid International Airport in Riyadh. As a subsidiary of Saudia Airlines, which first took to the skies in 2017, flyadeal has flown over twenty five million customers in the past six years. Their popular routes are for pilgrims from Hajj and Umrah.

As Saudi Arabia’s Everyday Low Fares airline with its fleet of 32 aircraft, flyadeal was created to meet the growing demand for cheap flights in Saudi Arabia and the region. The airline promises to continuously offer cheap flights across its network.

Awards
The CAPA Center for Aviation, one of the world’s most trusted sources of market intelligence for the aviation and travel industry, has awarded flyadeal the CAPA Asia Pacific Start-up of the Year Award in 2018. Its latest achievement includes receiving the “E-Commerce - Airline” award during the Middle East Technology Excellence Awards hosted by The Asian Business Review in 2021.

Class of Travel
As flyadeal is a low-cost air carrier, its seating is configured to be all economy class. They have categorised their seats into six different areas and charge different amounts for pre-booking of the seat accordingly. They are:
:
Front row premium: Row 1.
Extra legroom: Row 2 - 4
Speedy exit: Row 5 - 7
Super extra legroom: Row 8 - 11, row 17-19
Standard plus: Row 12-14
Standard: Row 20 onwards

Baggage Allowance
 Flyadeal’s Fly fare includes only cabin baggage no larger than 55 x 35 x 20cm and weighing no more than 7kg. All other baggage must be checked in.

By booking with Fly+ fare for just SAR 50, you can enjoy extra for complimentary standard seating and check-in 25kg.

In-flight Services
Flyadeal offers inflight shopping and other features designed for passenger comfort and convenience. Each seat has access to USB charging for your devices. The seats also feature a unique holder to ensure that your phone and tablet are secure and at a comfortable viewing height.

Their onboard services offer a wide selection of sandwiches, snacks, beverages and duty-free products. Download the complete menu here. Make sure you either have cash or credit card for payment.

On Ground Support
Flyadeal provides the proper assistance for passengers with special needs and all you have to do is choose the service that best suits your needs while booking tickets.

For instance, if you require wheelchair assistance in the airport and to the door of the aircraft, simply add "Wheelchair Service" when booking your flight online, and you will receive wheelchairs and airport assistance during check-in, provided by their on-ground staff.

Expectant mothers and parents of unaccompanied children can select the service that best meets their requirements.

Check-in
Both domestic and international passengers can check-in online 48 hours prior to the scheduled departure time.

Step 1: From the Web Check-in page, add your booking reference and last name, then click GO!
Step 2: Choose all passengers for whom you want to issue the boarding pass, then click Continue.
Step 3: Confirm passenger details and click Continue.
Step 4: Choose if you want to add baggage to your booking and click Continue.
Step 5: Choose your favorite seat and click Continue.
Step 6: Read the fare rules, accept and Continue.

You will then receive a confirmation email along with the boarding pass on your email. Save it on your phone to show it at the airport.

Refund & Cancellation
Please note that flyadeal fares are non-refundable and therefore, will not consider any request for voluntary cancellation and refund. However, the airline will consider your request in exceptional circumstances such as bereavement or major illness of an immediate family member. (please note that supporting documents will be required).

If you believe your case requires special consideration and fits the criteria above, please complete the form here and ensure you attach the appropriate documentation (Death Certificate/Medical Certificate). Failure to attach the correct supporting document(s) will result in your claim being rejected.